Report Timeshare Rental Scams
When to file a report
For Timeshare Owners
Timeshare owners who used a rental agency that they feel defrauded them should file a report if they experience any of the following:
- Agency refused to provide statements or proof of rental proceeds
- Paid upfront fees but received no rental bookings or services in return
- The agency provided false or misleading information about rental income or demand
- Signed a contract under pressure or deceptive terms
- Communication with the agency suddenly stopped, and they are unreachable
- Promised refunds were never issued
- The agency claimed to have rented out the timeshare but no payment was received
- Discovered the company is not licensed, registered, or has multiple complaints filed against it
- Were asked to pay additional fees for "processing," "closing," or "foreign taxes" after the initial agreement
- Feel they were intentionally misled or manipulated into trusting the agency
For Timeshare Renters
Timeshare renters should file a report if they experience any of the following:
- Paid for a rental but never received confirmation or check-in instructions
- Arrived at the resort and were told there was no reservation in their name
- The listing or advertisement contained false or misleading information
- The person who claimed to own the timeshare cannot provide proof of ownership
- Communication with the renter or agency stopped after payment was made
- Were asked to pay through unsafe or untraceable methods (e.g., wire transfer, gift cards, cryptocurrency)
- Discovered the same rental unit was double-booked or rented to multiple people
- Were charged unexpected fees not disclosed upfront
- Felt pressured or manipulated into making a quick decision without time to verify details
| State | Agency | Contact |
|---|---|---|
| Alabama | Office of the Attorney General | File a complaint |
| Alaska | Consumer Protection Unit, Office of the Attorney General | File a complaint |
| Arizona | Office of the Attorney General | File a complaint |
| Arkansas | Office of the Attorney General | File a complaint |
| California | Department of Consumer Affairs | File a complaint |
| Colorado | Department of Regulatory Agencies | File a complaint |
| Connecticut | Department of Consumer Protection | File a complaint |
| Delaware | Consumer Protection Unit, Department of Justice | File a complaint |
| Florida | Division of Consumer Services, Department of Agriculture and Consumer Services | File a complaint |
| Georgia | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Hawaii | Office of Consumer Protection, Department of Commerce and Consumer Affairs | File a complaint |
| Idaho | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Illinois | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Indiana | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Iowa | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Kansas | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Kentucky | Office of Consumer Protection, Office of the Attorney General | File a complaint |
| Louisiana | Consumer Protection Section, Office of the Attorney General | File a complaint |
| Maine | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Maryland | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Massachusetts | Office of Consumer Affairs and Business Regulation | File a complaint |
| Michigan | Consumer Protection Division, Department of Attorney General | File a complaint |
| Minnesota | Consumer Services Division, Office of the Attorney General | File a complaint |
| Mississippi | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Missouri | Consumer Protection Section, Office of the Attorney General | File a complaint |
| Montana | Office of Consumer Protection, Department of Justice | File a complaint |
| Nebraska | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Nevada | Bureau of Consumer Protection, Office of the Attorney General | File a complaint |
| New Hampshire | Consumer Protection and Antitrust Bureau, Department of Justice | File a complaint |
| New Jersey | Division of Consumer Affairs | File a complaint |
| New Mexico | Consumer Protection Division, Office of the Attorney General | File a complaint |
| New York | Consumer Frauds Bureau, Office of the Attorney General | File a complaint |
| North Carolina | Consumer Protection Division, Department of Justice | File a complaint |
| North Dakota | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Ohio | Consumer Protection Section, Office of the Attorney General | File a complaint |
| Oklahoma | Consumer Protection Unit, Office of the Attorney General | File a complaint |
| Oregon | Department of Justice Consumer Protection | File a complaint |
| Pennsylvania | Bureau of Consumer Protection, Office of the Attorney General | File a complaint |
| Rhode Island | Consumer Protection Unit, Office of the Attorney General | File a complaint |
| South Carolina | Department of Consumer Affairs | File a complaint |
| South Dakota | Division of Consumer Protection, Office of the Attorney General | File a complaint |
| Tennessee | Division of Consumer Affairs, Department of Commerce and Insurance | File a complaint |
| Texas | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Utah | Division of Consumer Protection, Department of Commerce | File a complaint |
| Vermont | Consumer Assistance Program, Office of the Attorney General | File a complaint |
| Virginia | Consumer Protection Section, Office of the Attorney General | File a complaint |
| Washington | Consumer Protection Division, Office of the Attorney General | File a complaint |
| West Virginia | Consumer Protection Division, Office of the Attorney General | File a complaint |
| Wisconsin | Bureau of Consumer Protection, Department of Agriculture, Trade and Consumer Protection | File a complaint |
| Wyoming | Consumer Protection Unit, Office of the Attorney General | File a complaint |